A service desk that provides a single point of contact (SPOC), complying with Information Technology Infrastructure Library (ITIL) standards, which is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of businesses.
- Service Desk - Single Point of Contact (SPOC) ITIL
Service Desk Options:
- End-user Incident Management
- End-user Problem Management
- End-user Change Management
- End-user Request Management
- End-user Remote Support
- End-user On-Site Support
- End-user Escalations
- Scheduled reporting