Welcome to Dynaco

Broad Spectrum Business Solutions

Delivering dynamic, broad-spectrum business solutions for our clients forms the core of what Dynaco is. In a modern age where technology is constantly changing and service quality is declining, we aim to provide you with the solutions for everything from hardware and software installation to HR functions and consistently superior customer service.

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Driven by Passion,

We are committed to continuously improving, innovating and bringing the best possible service and solutions to our clients. We are passionate about optimising your business.

About Us

Dynaco is a consolidated provider of broad-spectrum business solutions that cover a range of modern business needs. We have professionals with experience in complete ICT infrastructure design, supply, deployment, maintenance and management, as well as a variety of other services structured to optimize your business processes.

As implied in our name, Dynaco is a dynamic conglomerate of individuals and companies specialising in various technological and business sectors.

That is how we ensure that our clients receive the best possible solutions for their respective fields.

What sets us apart is our dedication to forming lifelong relationships with our clients. We are constantly working towards improving our clients’ experience with superior service, and a commitment to maintaining that level of service.

Our Mission 
To provide high-end, comprehensive business solutions with a single point of contact for clients at competitive rates globally.
Our Vision 
To be the preferred supplier for all end-to-end business solutions.
Passion:
We are committed in heart and mind to continuously moving forward, innovating, and improving.
Collaboration:
Through leveraging collective genius, we are able to provide specialized services.
Transparency
We are clear and open in what we say and do
Fairness:
We strive to be adaptable and considerate in our dealings inside and outside of our business.
Integrity:
All of our activities and decisions will be conducted in an honest, consistent and ethical way.
Quality:
We are committed to excellence in everything we do and strive to deliver value.
Efficiency and effectiveness:
We continuously collaborate with our clients and with our specialists to discover and apply safer, better, faster and more cost-effective ways to provide services.
Reliability:
We are committed and dedicated to meeting client demands by delivering our best as well as consistent, top-quality services.
Communication:
We communicate clearly and efficiently with all parties involved and affected.

Services

At Dynaco we provide our clients with a range of services that provide a single point of contact and accountability for your business requirements. In this way we strive to bring you a superior user experience, continued expenditure optimisation and expert guidance.

ON-PREMISES SERVICES

Our on-premises services include the supply of hardware and installation of software within the premises of your company. This allows for proactively managed, monitored and secure systems, as well as remote support for quick-response services on-site if required.

Services

A service desk that provides a single point of contact (SPOC), complying with Information Technology Infrastructure Library (ITIL) standards, which is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of businesses.

  • Service Desk - Single Point of Contact (SPOC) ITIL

Service Desk Options:

  • End-user Incident Management
  • End-user Problem Management
  • End-user Change Management
  • End-user Request Management
  • End-user Remote Support
  • End-user On-Site Support
  • End-user Escalations
  • Scheduled reporting
Management and Support

Assisting the operations of Service Level Agreements (SLAs) as well as monitoring and managing active maintenance using Remote Management and Monitoring (RMM) agents.

  • Service Level Agreements (SLA)

SLA Options:

  • Tailored Service Level Agreements
  • Ad-Hoc or Semi-managed

Remote Management and Monitoring Agent (RMM):

  • Proactive Monitoring of Hardware, Operating Systems and Peripherals
  • Automatic fault logging
  • Built in Anti-Virus, Anti-Malware
  • Built in Backups
  • Patch and Update management
  • Asset management
Supply and Installation

The supply and installation of onsite servers, desktops, laptops, end-user devices and a range of networking, VOIP and connectivity options, as well as CCTV.

  • On-Site Servers
  • Desktops, Laptops and End-user devices
  • Networking

Networking:

  • Cabling
  • Wifi
  • Switching
  • Routers
  • Firewalls

VOIP Options:

  • PABX, Cloud PABX
  • SIP Trunks
  • Handsets
  • Switchboards
  • Least Cost Routing

Connectivity Options:

  • ADSL
  • Fiber
  • LTE
  • VSAT

Physical Security:

  • CCTV

INTERNET SERVICE PROVIDER (ISP)

Our agnostic Internet Service Provider options provide the best solution at the best price for your location, internet access, P2P, VOIP and more.

Connectivity

The ability of a computer, program, device or system to connect to the internet or another computer by means of using ADSL, fibre and/or LTE

  • ADSL, Fiber, LTE, Mobile

Connectivity Services:

  • Connectivity Management
  • Internet Access Services
  • VPNs
  • Point-to-point
  • Point-to-multipoint
  • VOIP Services
  • Redundancy 
  • Remote Access
  • Mobile Access

Internet Service Provision Our web hosting provides the technologies and services needed for hosting a website or webpage. Your website’s files are stored on a host computer which assigns an address (DNS) for your files to your domain name so that users can find your website on the Internet by typing in your domain name.

  • Web Hosting

CLOUD SOLUTIONS PROVIDER

As a cloud solutions provider we offer network storage services, infrastructure or business applications in the cloud. This cloud computing typically uses Infrastructure as a Service (IaaS), Software as a Service (SaaS) or Platform as a Service (PaaS). Our Dynaco Cloud Hosted Infrastructure makes use of the latest technology to provide unparalleled cost-efficiency, performance, support and scalability.

Anything as a Service (XaaS)

As implied by the openness of its name, this refers to the growing diversity of services available over the Internet via cloud computing as opposed to the limitations of local or on-premises provisions.

XaaS Options:

  • Software as a Service (SaaS)
  • PABX as a Service (PBXaaS)
  • BI as a Service (BiaaS)
  • SQL as a Service (SQLaaS)
  • Backup as a Service (BaaS)
  • Infrastructure as a Service (IaaS)
  • Platform as a Service (PaaS)
  • Service Desk as a Service (SDaaS)
SentireCA Local Cloud Platform

This local cloud model enables a wide range of services for local cloud hosted platforms and Remote Management and Monitoring (RMM) agents, alongside service and support preferences.

  • Tailored Service Level Agreements
  • Packaged Cloud Servers, CPU, Storage, RAM
  • Customisable Resources, Cores, Storage, RAM
  • Internet Breakout
  • Static IP Addresses
  • Firewall
  • Windows and Linux Operating Systems
  • Hybrid Infrastructure
  • Vendor Agnostic Connectivity

RMM Services

  • Proactive Monitoring of Hardware and Server Operating Systems
  • Automatic Fault Logging
  • Built in Anti-Virus, Anti-Malware
  • Built in Backups
  • Patch and Update Management
  • Asset Management

Support services

  • 24/7 Infrastructure Support
  • Ad-Hoc Support
  • Semi-Managed Monitoring, Reporting
  • Fully Managed Windows OS
  • Approved Application Support
  • Microsoft SQL Development, Support and Management
Liquid Telecom Cloud

These cloud services are able to host servers, applications and services across the African continent which can scale quickly, on demand, and provide for greater business agility and innovation.

  • Liquid Telecoms Hosted Servers
  • Liquid Telecoms Services
  • Liquid Telecoms Applications
Amazon Web Services (AWS)

With this service we offer clients cloud web hosting solution that provide businesses with efficient ways to deliver their websites and web applications.

  • Amazon Cloud

Amazon Cloud Services:

  • Amazon Hosted Services
  • Amazon Services
  • Amazon Appilications
Google Cloud Platform

This platform provides a series of modular cloud services which allow you to build and host both applications and websites, as well as to store and analyse data on Google’s scalable infrastructure.

  • Google Cloud

Google Cloud Services:

  • Google Hosted Servers
  • Google Services
  • Google Applications
Mimecast

Mimecast is an international company specialising in cloud-based email management for Microsoft Exchange and Microsoft Office 365, including email security options and continuity services.

  • Email Enhancement

Email Enhancement Services:

  • Email Archiving
  • Email Resiliency
  • Email Security
Microsoft Licensing

Microsoft licensing provides an array of programs and choices which determine how clients are charged for the use of Microsoft products by defining a set of license types, which devices or users need them, and under which circumstances.

  • Supply of Microsoft Licencing per use model

MS Licencing services:

  • Service Provider License Agreement (SPLA)
  • Cloud Service Provider (CSP)

MS Licencing Supply services:

  • Outright Purchase
  • Enterprise Agreements

 

Microsoft Azure

Azure hosting is a cloud computing service created by Microsoft for building, testing, deploying and managing applications and services using flexible and agile technology that is linked with business processes in a secure and well-managed way.

Azure Hosting

  • Azure Hosted Servers
  • Azure Services
  • Azure Applications
Microsoft Office 365

This is a cloud-based service that is designed to help meet your business needs for email, Microsoft Office 365 Applications and Microsoft Office 365 Enterprise.

  • Email

Email Service:

  • Exchange Online Email and Services
  • Email Migrations

MS Office 365 App services:

  • Exchange Licensed Microsoft Office Applications - No Email
  • Microsoft Office Deployment

MS Office 365 Enterprise services:

  • Exchange Licensed Microsoft Office Applications - With Email
  • Microsoft Office and Email Deployment

BUSINESS CONSULTING SERVICES

Our business consulting services include professional and experienced analysis of clients’ businesses in order to improve their performance. This is accomplished through the analysis of current problems and challenges and optimising to solve these through the use of the latest technologies.

Consulting

We provide expert knowledge on analysis, architecture, project management, deployment, support and refreshing.

Consulting services

  • Operational
  • ITC Processes
  • Industry Compliance
  • Infrastructure
  • Security
  • Business Continuity
  • Disaster Recovery
  • Cost reductions
  • Cloud Solutions
  • Cloud Migrations

HUMAN RESOURCES AND BUSINESS SERVICES

Our human resources and business services mainly help with handling your internal business functions. This includes human resources, payroll management, accounting and more. We also offer an affordable way to acquire suitable job applications and candidates via our own networks.

Human Resources Services

These resources fulfil business requirements such as mail delivery, payroll, finance, administration, bookkeeping, human resources, dismissals and more.

HR Services

  • Company Registrations CIPC
  • HR Consulting
  • Payroll Management
  • SARS and PAYE Management
  • HR Processes
  • HR Documentation
  • Recruitment
  • Staffing Solutions
  • Employment Contracts
  • Arbitration
  • Dispute Resolutions
  • Internal Hearings
  • CCMA Hearings
  • Retrenchment Processes
  • Dismissals

FINANCE AS A SERVICE (FAAS)

We offer you solutions that help to simplify your finance management by making the best technologies affordable and putting in place budgets for financing services and equipment. With this you will be able to remain of top of the latest advancements in the relevant assets as well as reducing the impact on productivity from old equipment.

Financial Services

Financial services revolving around accounting and auditing services, financing services and equipment rental options.

  • Financing of Services and Equipment
  • Rental Options

Support

At Dynaco we treat our clients with the utmost respect and care, which is ensured by each client’s dedicated account manager. Your account manager will handle all of your business needs, attend to your queries and provide you with detailed, helpful feedback in a timely manner.

Our aim in client support is to simplify and enhance each and every client’s working environment, while also optimising expenditure and delivering personalised and consistently superior services.

GENERAL SUPPORT

Our primary means of support to clients is provided through the use of Remote Management and Monitoring (RMM) agents, as well as various other support tools.

This support is directed through a centralised Service Desk. This ensures that all queries and requests are processed through the appropriate channels, depending on the nature and urgency of the incident or request.

Any escalated or physical hands-on support will be attended to by field service technicians.

 

Service Tier Diagram

TIER 1
First point of contact for logging incidents or requests with the centralised Service Desk

Basic day-to-day functions

Desktop and end-user support, incident management and escalations

TIER 2
Basic server support

TIER 3
System administrator and specialist support