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A service desk that provides a single point of contact (SPOC), complying with Information Technology Infrastructure Library (ITIL) standards, which is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of businesses.

  • Service Desk - Single Point of Contact (SPOC) ITIL

Service Desk Options:

  • End-user Incident Management
  • End-user Problem Management
  • End-user Change Management
  • End-user Request Management
  • End-user Remote Support
  • End-user On-Site Support
  • End-user Escalations
  • Scheduled reporting

Assisting the operations of Service Level Agreements (SLAs) as well as monitoring and managing active maintenance using Remote Management and Monitoring (RMM) agents.

  • Service Level Agreements (SLA)

SLA Options:

  • Tailored Service Level Agreements
  • Ad-Hoc or Semi-managed

Remote Management and Monitoring Agent (RMM):

  • Proactive Monitoring of Hardware, Operating Systems and Peripherals
  • Automatic fault logging
  • Built in Anti-Virus, Anti-Malware
  • Built in Backups
  • Patch and Update management
  • Asset management

The supply and installation of onsite servers, desktops, laptops, end-user devices and a range of networking, VOIP and connectivity options, as well as CCTV.

  • On-Site Servers
  • Desktops, Laptops and End-user devices
  • Networking

Networking:

  • Cabling
  • Wifi
  • Switching
  • Routers
  • Firewalls

VOIP Options:

  • PABX, Cloud PABX
  • SIP Trunks
  • Handsets
  • Switchboards
  • Least Cost Routing

Connectivity Options:

  • ADSL
  • Fiber
  • LTE
  • VSAT

Physical Security:

  • CCTV

The ability of a computer, program, device or system to connect to the internet or another computer by means of using ADSL, fibre and/or LTE

  • ADSL, Fiber, LTE, Mobile

Connectivity Services:

  • Connectivity Management
  • Internet Access Services
  • VPNs
  • Point-to-point
  • Point-to-multipoint
  • VOIP Services
  • Redundancy 
  • Remote Access
  • Mobile Access

Internet Service Provision Our web hosting provides the technologies and services needed for hosting a website or webpage. Your website’s files are stored on a host computer which assigns an address (DNS) for your files to your domain name so that users can find your website on the Internet by typing in your domain name.

  • Web Hosting

CLOUD SOLUTIONS PROVIDER

As a cloud solutions provider we offer network storage services, infrastructure or business applications in the cloud. This cloud computing typically uses Infrastructure as a Service (IaaS), Software as a Service (SaaS) or Platform as a Service (PaaS). Our Dynaco Cloud Hosted Infrastructure makes use of the latest technology to provide unparalleled cost-efficiency, performance, support and scalability.

As implied by the openness of its name, this refers to the growing diversity of services available over the Internet via cloud computing as opposed to the limitations of local or on-premises provisions.

XaaS Options:

  • Software as a Service (SaaS)
  • PABX as a Service (PBXaaS)
  • BI as a Service (BiaaS)
  • SQL as a Service (SQLaaS)
  • Backup as a Service (BaaS)
  • Infrastructure as a Service (IaaS)
  • Platform as a Service (PaaS)
  • Service Desk as a Service (SDaaS)

This local cloud model enables a wide range of services for local cloud hosted platforms and Remote Management and Monitoring (RMM) agents, alongside service and support preferences.

  • Tailored Service Level Agreements
  • Packaged Cloud Servers, CPU, Storage, RAM
  • Customisable Resources, Cores, Storage, RAM
  • Internet Breakout
  • Static IP Addresses
  • Firewall
  • Windows and Linux Operating Systems
  • Hybrid Infrastructure
  • Vendor Agnostic Connectivity

RMM Services

  • Proactive Monitoring of Hardware and Server Operating Systems
  • Automatic Fault Logging
  • Built in Anti-Virus, Anti-Malware
  • Built in Backups
  • Patch and Update Management
  • Asset Management

Support services

  • 24/7 Infrastructure Support
  • Ad-Hoc Support
  • Semi-Managed Monitoring, Reporting
  • Fully Managed Windows OS
  • Approved Application Support
  • Microsoft SQL Development, Support and Management

These cloud services are able to host servers, applications and services across the African continent which can scale quickly, on demand, and provide for greater business agility and innovation.

  • Liquid Telecoms Hosted Servers
  • Liquid Telecoms Services
  • Liquid Telecoms Applications

With this service we offer clients cloud web hosting solution that provide businesses with efficient ways to deliver their websites and web applications.

  • Amazon Cloud

Amazon Cloud Services:

  • Amazon Hosted Services
  • Amazon Services
  • Amazon Appilications

This platform provides a series of modular cloud services which allow you to build and host both applications and websites, as well as to store and analyse data on Google’s scalable infrastructure.

  • Google Cloud

Google Cloud Services:

  • Google Hosted Servers
  • Google Services
  • Google Applications

Mimecast is an international company specialising in cloud-based email management for Microsoft Exchange and Microsoft Office 365, including email security options and continuity services.

  • Email Enhancement

Email Enhancement Services:

  • Email Archiving
  • Email Resiliency
  • Email Security

Microsoft licensing provides an array of programs and choices which determine how clients are charged for the use of Microsoft products by defining a set of license types, which devices or users need them, and under which circumstances.

  • Supply of Microsoft Licencing per use model

MS Licencing services:

  • Service Provider License Agreement (SPLA)
  • Cloud Service Provider (CSP)

MS Licencing Supply services:

  • Outright Purchase
  • Enterprise Agreements

 

Azure hosting is a cloud computing service created by Microsoft for building, testing, deploying and managing applications and services using flexible and agile technology that is linked with business processes in a secure and well-managed way.

Azure Hosting

  • Azure Hosted Servers
  • Azure Services
  • Azure Applications

This is a cloud-based service that is designed to help meet your business needs for email, Microsoft Office 365 Applications and Microsoft Office 365 Enterprise.

  • Email

Email Service:

  • Exchange Online Email and Services
  • Email Migrations

MS Office 365 App services:

  • Exchange Licensed Microsoft Office Applications - No Email
  • Microsoft Office Deployment

MS Office 365 Enterprise services:

  • Exchange Licensed Microsoft Office Applications - With Email
  • Microsoft Office and Email Deployment

BUSINESS CONSULTING SERVICES

Our business consulting services include professional and experienced analysis of clients’ businesses in order to improve their performance. This is accomplished through the analysis of current problems and challenges and optimising to solve these through the use of the latest technologies.

We provide expert knowledge on analysis, architecture, project management, deployment, support and refreshing.

Consulting services

  • Operational
  • ITC Processes
  • Industry Compliance
  • Infrastructure
  • Security
  • Business Continuity
  • Disaster Recovery
  • Cost reductions
  • Cloud Solutions
  • Cloud Migrations

HUMAN RESOURCES AND BUSINESS SERVICES

Our human resources and business services mainly help with handling your internal business functions. This includes human resources, payroll management, accounting and more. We also offer an affordable way to acquire suitable job applications and candidates via our own networks.

These resources fulfil business requirements such as mail delivery, payroll, finance, administration, bookkeeping, human resources, dismissals and more.

HR Services

  • Company Registrations CIPC
  • HR Consulting
  • Payroll Management
  • SARS and PAYE Management
  • HR Processes
  • HR Documentation
  • Recruitment
  • Staffing Solutions
  • Employment Contracts
  • Arbitration
  • Dispute Resolutions
  • Internal Hearings
  • CCMA Hearings
  • Retrenchment Processes
  • Dismissals

FINANCE AS A SERVICE (FAAS)

We offer you solutions that help to simplify your finance management by making the best technologies affordable and putting in place budgets for financing services and equipment. With this you will be able to remain of top of the latest advancements in the relevant assets as well as reducing the impact on productivity from old equipment.

Financial services revolving around accounting and auditing services, financing services and equipment rental options.

  • Financing of Services and Equipment
  • Rental Options

Service Tier Diagram

TIER 1
First point of contact for logging incidents or requests with the centralised Service Desk

Basic day-to-day functions

Desktop and end-user support, incident management and escalations

TIER 2
Basic server support

TIER 3
System administrator and specialist support